Skip to main content

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last Updated: October 21, 2024

Quick Summary

  • • We collect only necessary information to provide our services
  • • Your personal data is encrypted and securely stored
  • • We never sell your information to third parties
  • • You can request data deletion at any time
  • • We comply with GDPR, CCPA, and all applicable privacy laws

Information We Collect

Personal Information

When you create an account or use our services, we may collect:

  • Name, email address, and phone number
  • Billing and shipping addresses
  • Payment information (processed securely through Stripe)
  • Driver's license information (for vehicle purchases)

Vehicle & Transaction Data

  • Vehicle search history and preferences
  • Saved vehicles and comparisons
  • Purchase and financing history
  • Service and warranty records

Usage Information

  • IP address and device information
  • Browser type and operating system
  • Pages visited and features used
  • Time and date of access

How We Use Your Information

We use your information to:

  • Provide and improve our marketplace services
  • Process transactions and deliver vehicles
  • Communicate about orders, services, and updates
  • Personalize your experience and recommendations
  • Detect and prevent fraud and security issues
  • Comply with legal obligations
  • Send marketing communications (with your consent)

Data Security & Protection

We implement industry-standard security measures:

  • 256-bit SSL encryption for all data transmission
  • Encrypted storage of sensitive information
  • Regular security audits and penetration testing
  • Access controls and authentication
  • Secure payment processing through PCI-compliant providers
  • Regular backups and disaster recovery plans

Information Sharing

We share your information only when necessary:

  • Dealers & Sellers: When you inquire about or purchase a vehicle
  • Service Providers: Payment processors, shipping companies, warranty providers
  • Financial Institutions: For loan applications and financing
  • Legal Requirements: When required by law or to protect rights

We never sell your personal information to third parties.

Your Privacy Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications
  • Export your data in a portable format
  • Restrict processing of your information
  • Object to automated decision-making

To exercise these rights, contact us at privacy@carhubster.com

Cookies & Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze site traffic and usage patterns
  • Personalize content and advertisements
  • Improve security and prevent fraud

You can control cookies through your browser settings. See our Cookie Policy for details.

Children's Privacy

CarHubster is not intended for users under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes via email or site notification. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

For questions about this privacy policy or our data practices:

Email: privacy@carhubster.com

Mail: CarHubster, Inc., Privacy Team, 123 Main Street, San Francisco, CA 94105

Phone: 1-800-CAR-HUBS